Pionark Privacy Policy
1. Information We Collect
Personal Information: When you sign up for Pionark, we collect your name, email address, and, if you create a team, we collect your team name and address. We also collect information about your clients, projects, tasks, time entries, and team members to help you manage your clients and projects effectively.
Financial Information: We use Stripe to handle all financial transactions, including billing for Pionark subscriptions and payments to you from your clients. While Stripe stores payment details, we store transaction data related to paid invoices and any manually entered transactions within Pionark. This data is used for your records and invoicing purposes.
Third-Party Services: We share information with third-party services like Stripe for payments, Wasabi for cloud storage, SendGrid for email services, and ChatGPT for AI-powered insights into your projects and tasks.
2. How We Use Your Information
We use the information we collect to provide, operate, and improve Pionark’s services, including managing your clients and projects. Information about your clients, projects, tasks, time entries, and team members is sent to ChatGPT to assist in task creation, time logging, and providing context in conversations with Pionark Assistant.
We do not use your data for marketing or promotional purposes.
3. Data Storage and Retention
User data is stored in databases on servers located in the United States, and object data (e.g., avatars) is stored in Wasabi S3 storage in the US. We retain your data indefinitely, including data that has been soft-deleted. If you would like to arrange for permanent deletion, please contact us.
4. Security
We implement industry-standard security measures to protect your data, including secure access controls and encryption where applicable.
5. Your Rights
You can access, update, or request deletion of your personal data. While there is no mechanism for permanent deletion through the interface (soft delete), permanent deletion can be arranged upon request.
6. Third-Party Services
We work with third-party services such as Stripe (payments), Wasabi (storage), SendGrid (email), and ChatGPT (AI). These third parties may collect and process your data as necessary to provide their services.
7. International Users
Pionark is intended for US users and operates in US Dollars. At this time, we do not specifically cater to international data protection laws (e.g., GDPR).
8. Contact Us
For questions about this Privacy Policy, please contact us at [email protected].